Asked, answered, no fine print.
?Can I cancel anytime?
Yes. There is no lock-in contract. Cancellation takes effect at the end of the current paid month; no partial refunds, no exit fees, no awkward conversation required.
?Why only 5 clients per month?
Because quality doesn't scale linearly. Each tier has a defined number of concurrent active requests, and a hard cap on total clients keeps response times honest. When all 5 slots are full, you can join the waitlist — you'll get a discount code for your first month and an automatic email the moment a slot opens.
?What does "security-first" actually mean?
Every engagement includes secure authentication and session handling, input sanitization, dependency auditing, and careful scoping of any third-party integration. Higher tiers add hardening passes and ongoing monitoring. It means the boring, unglamorous work gets done before something breaks — not after.
?What's included — and what isn't?
Included: strategy, design, development, SEO, automation and integration work as defined by your tier. Not included by default: hosting costs, paid plugin or software licenses, and copywriting (unless explicitly agreed). Those are billed separately or provided by you.
?How fast will my requests be handled?
Each tier has a guaranteed response time — 48 hours on Essentials, 24 hours on Growth, same-day on Elite — and a queue of active requests protected per tier. Response time means a substantive reply from the person doing the work, not an autoresponder.
?What is the exclusivity clause?
On the Elite tier (optionally Growth), I contractually agree not to work with your direct competitors in your niche and region while you're a client. Your investment in your web operation shouldn't train your competitor's.
?Do you sign NDAs?
Yes, on request. It's also why the case studies on this site are anonymized — several clients prefer their infrastructure and results stay private. References are available on request.
?Who owns the work?
You do. All final deliverables — code, designs, content — are yours, fully, from the moment they're delivered. No hostage situations.
?What if none of the tiers fit?
Then we scope something that does. Every business is different — use the custom quote option on the contact page and describe what you need.
?How does the waitlist work?
When all 5 slots are full, the contact page switches to waitlist mode. Leave your email and a short note; you'll immediately receive a 10%-off-first-month code, and an automated notification when a slot opens. Waitlist order is honored.